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Local agency offers modern approach to mental health services amidst COVID-19

Crossroads Behavioral Health Services (CBHS) is dedicated to continuing to serve the local communities with mental health & addiction resources during the coronavirus (COVID-19) crisis.They are taking all the necessary precautions as an agency to ensure the safety of their clients and staff.

Crossroads asks if you or someone you have been in contact with over that last 14 days has been ill or traveled outside of the country to notify their office before coming in for your appointment.Crossroads will continue to pre-screen and then screen on site for symptoms and risk of infection.

“We are relentlessly focused on keeping our clients, staff, and communities safe,” said Erin Miller, Executive Director, Crossroads.”We are taking all precautionary safety measures and making it easier for our clients to protect themselves against COVID-19 by accessing mental health, substance use disorder, psychiatric health, behavioral health intervention services, victim advocacy, and integrated health home care coordination, virtually, over the phone, or in person.”

Crossroads is continuing to accept new clients during this turbulent time when anxiety is understandably high as more information regarding COVID-19 is released.Crossroads will be conducting initial intakes via telephone and have the ability to send paperwork virtually with e-signatures.

“Our offices in Creston, Osceola, and Winterset are still open for clients who have been appropriately screened for COVID-19 and have scheduled appointments, but we also want you to know that in this day and age we have a number of options for continuing our daily business with little or no in-person contact,” said Wesley Starlin, Clinical Director, Crossroads.“If you are nervous about coming in contact with others and have been appropriately screened for telehealth we have options for you to virtually meet with a therapist, psychiatrist, or a counselor.”

Telehealth is providing therapy and counseling through a live video connection, over the internet.This service allows clients to stay in the comfort of their home while continuing to receive services.It also increases accessibility and transportation barriers for clients.What’s needed to sign up for teletherapy with Crossroads?

1) Call the Creston home office at 641-782-8457 to discuss if you are appropriate for telehealth

2) A strong internet connection

3) A device that you can use for telehealth (i.e. I-pad, smart phone, computer, etc.)

Clients can have a peace of mind with their prescription medication by meeting with a Psychiatrist via telehealth or following up via telephone with our Psychiatric Nurse Manager to discuss their options for continued care.

“Our Integrated Health Home (IHH) Department is minimizing face-to-face meetings with clients at this time to protect the spread of COVID-19,” said Britany Palmer, IHH Director, Crossroads.“However, we are more dedicated than ever to staying in close contact via telephone with our clients and providing them with the necessary support they need during this time.”

For more information about Crossroads, please, contact CBHS 641-782-8457. Crossroads Behavioral Health Services proudly offers mental health, addiction counseling, and additional therapeutic services at each of their Southwest Iowa locations, providing coverage to an eight-county region. Locations include 1003 Cottonwood Road in Creston, IA, 405 East McLane Street in Osceola, Iowa, and 102 West Summit Street in Winterset, Iowa. To learn more about the organization, and the services they offer, visit www.crossroadsbhs.org.

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