March 19, 2024

Circle of Friends Home Care named as prestigious 2015 HHCAHPS Honors elite recipient

CHARITON — Circle of Friends Home Care has been named a 2015 HHCAHPS Honors elite recipient by Deyta Analytics, a division of HEALTHCAREfirst. HHCAHPS Honors is a prestigious award recognizing home health agencies that continuously provide quality care as measured from the patient’s point of view.

Deyta Analytics used the Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) survey results from partnering home health agencies contained in its HHCAHPS database with an evaluation period of April 2014 through March 2015.

Deyta Analytics identified HHCAHPS Honors recipients by evaluating performance on a set of 19 satisfaction indicator measures; omitting qualifying, leader and demographic questions.

HHCAHPS Honors recipients include those agencies scoring above the Deyta National Average on at least 85 percent, or 17 of the evaluated questions. Deyta holds a special recognition, HHCAHPS Honors Elite, to honor home health agencies scoring above the Deyta National Average on 100 percent, or all 19 of the evaluated questions.

“We are honored to be partnered with these top performers who are dedicated to quality patient care. HHCAHPS Honors defines a new standard of excellence in the patient experience for home health agencies,” said Bobby Robertson, president and chief executive officer of HEALTHCAREfirst.

Circle of Friends Home Care Administrator Amanda Schroeder credits the professional staff at Circle of Friends for attaining this honor for the 2nd year in a row.

She said, “We are extremely blessed to have an excellent staff of professionals that put patient care above anything else. They are the reason for our tremendous survey results from our clients because they are the ones in the homes every day touching our client’s lives.”

Schroeder added, “This honor is more important than any other honor we could receive because it comes straight from the survey results of the people we provide care for. If they are happy then we are doing our job right and that is all that matters.”

Circle of Friends Home Care is a family-owned company dedicated to serving your family. Since 2002 Circle of Friends Home Care has been South Central Iowa’s premiere home health agency, covering eight counties and providing superior services for clients of all ages.

They have retained the same management and much of the same staff over the last 13 years providing consistent high level service that clients and fellow providers alike have come to expect.